{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"tech42_20260407_oasis-market-ai-customer-service","canonical_url":"https://www.tech42.co.kr/%eb%8c%80%ea%b8%b0%ec%8b%9c%ea%b0%84-%ec%97%86%eb%8a%94-%ea%b3%a0%ea%b0%9d%ec%84%bc%ed%84%b0%ec%98%a4%ec%95%84%ec%8b%9c%ec%8a%a4%eb%a7%88%ec%bc%93-ai-%ec%83%81%eb%8b%b4/?utm_source=rss&utm_medium=rss&utm_campaign=%25eb%258c%2580%25ea%25b8%25b0%25ec%258b%259c%25ea%25b0%2584-%25ec%2597%2586%25eb%258a%2594-%25ea%25b3%25a0%25ea%25b0%259d%25ec%2584%25bc%25ed%2584%25b0%25ec%2598%25a4%25ec%2595%2584%25ec%258b%259c%25ec%258a%25a4%25eb%25a7%2588%25ec%25bc%2593-ai-%25ec%2583%2581%25eb%258b%25b4","ai_url":null,"publisher":{"name":"테크42","domain":"tech42.co.kr","type":"online"},"author":"조상돈 기자","published_at":"2026-04-07T00:52:05.000Z","updated_at":null,"language":"en","article_type":"straight_news","originality":"self_produced"},"content":{"headline":"\"Customer Center with No Wait Time\"…Oasis Market Fully Adopts AI Consultation Automation","summary":"Oasis Market has introduced an AI customer service system centered around its self-developed AI assistant 'MAY', virtually eliminating customer center wait times. The system provides proactive services that detect and respond to customer inconveniences in advance based on order data.","topics":["ai","customer service","retail","automation"],"geography":["KR"],"entities":[{"name":"Oasis Market","canonical_id":"corp:kr:oasis-market","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":null}},{"name":"MAY","canonical_id":"product:kr:may-ai-assistant","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"Route 100","canonical_id":"product:kr:route-100","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"Oasis Market introduced an AI Customer Service System (AICS) centered around its self-developed AI assistant 'MAY'","as_of":"2026-04-07","as_of_explicit":true,"as_of_raw":"on the 7th","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c2","statement":"Introduced the unmanned checkout system 'Route 100' to automate the payment process","as_of":"2026","as_of_explicit":false,"as_of_raw":"already","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c3","statement":"The concept of consultation wait time itself has disappeared","as_of":"2026-04-07","as_of_explicit":false,"as_of_raw":"with this introduction","source_type":"company_plan","comparison":"previous_system","type":"fact","figures":null,"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0,"arousal":0,"primary_emotions":[],"secondary_emotions":[],"emotional_triggers":[]}},"provenance":{"source_chain":["primary_reporting"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"recent","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":false,"full_text_access":null}}