{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"tech42_20260407_oasis-market-ai-customer-service","canonical_url":"https://www.tech42.co.kr/%eb%8c%80%ea%b8%b0%ec%8b%9c%ea%b0%84-%ec%97%86%eb%8a%94-%ea%b3%a0%ea%b0%9d%ec%84%bc%ed%84%b0%ec%98%a4%ec%95%84%ec%8b%9c%ec%8a%a4%eb%a7%88%ec%bc%93-ai-%ec%83%81%eb%8b%b4/?utm_source=rss&utm_medium=rss&utm_campaign=%25eb%258c%2580%25ea%25b8%25b0%25ec%258b%259c%25ea%25b0%2584-%25ec%2597%2586%25eb%258a%2594-%25ea%25b3%25a0%25ea%25b0%259d%25ec%2584%25bc%25ed%2584%25b0%25ec%2598%25a4%25ec%2595%2584%25ec%258b%259c%25ec%258a%25a4%25eb%25a7%2588%25ec%25bc%2593-ai-%25ec%2583%2581%25eb%258b%25b4","ai_url":null,"publisher":{"name":"테크42","domain":"tech42.co.kr","type":"online"},"author":"조상돈 기자","published_at":"2026-04-07T00:52:05.000Z","updated_at":null,"language":"ko","article_type":"straight_news","originality":"self_produced"},"content":{"headline":"\"대기시간 없는 고객센터\"…오아시스마켓, AI 상담 자동화 전면 도입","summary":"오아시스마켓이 자체 개발한 AI 비서 '메이(MAY)'를 중심으로 한 AI 고객서비스 체계를 도입해 고객센터 대기시간을 사실상 제거했다. 주문 데이터 기반으로 고객 불편을 사전 감지하고 대응하는 선제적 서비스를 제공한다.","topics":["AI","고객서비스","유통","자동화"],"geography":["KR"],"entities":[{"name":"오아시스마켓","canonical_id":"corp:kr:oasis-market","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":null}},{"name":"메이","canonical_id":"product:kr:may-ai-assistant","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"루트 100","canonical_id":"product:kr:route-100","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"오아시스마켓은 자체 개발한 AI 비서 '메이(MAY)'를 중심으로 한 AI 고객서비스 체계(AICS)를 도입했다","as_of":"2026-04-07","as_of_explicit":true,"as_of_raw":"7일","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c2","statement":"무인 계산 시스템 '루트(Route) 100'을 도입해 결제 과정을 자동화했다","as_of":"2026","as_of_explicit":false,"as_of_raw":"이미","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c3","statement":"상담 대기 시간이라는 개념 자체가 사라졌다","as_of":"2026-04-07","as_of_explicit":false,"as_of_raw":"이번 도입으로","source_type":"company_plan","comparison":"previous_system","type":"fact","figures":null,"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0,"arousal":0,"primary_emotions":[],"secondary_emotions":[],"emotional_triggers":[]}},"provenance":{"source_chain":["primary_reporting"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"recent","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":false,"full_text_access":null}}