{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"news.samsung.com_20260922_samsung-service-chuseok-emergency-support","canonical_url":"https://news.samsung.com/kr/%ec%82%bc%ec%84%b1%ec%a0%84%ec%9e%90%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%b6%94%ec%84%9d-%ec%97%b0%ed%9c%b4-%ea%b8%b4%ea%b8%89-%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%a7%80%ec%9b%90","ai_url":null,"publisher":{"name":"삼성전자 뉴스룸","domain":"news.samsung.com","type":"online"},"author":"삼성전자 뉴스룸","published_at":"2026-09-22T08:30:00.000Z","updated_at":null,"language":"en","article_type":"press_release_based","originality":"press_release_rewrite"},"content":{"headline":"Samsung Electronics Service to offer 'emergency service' support during Chuseok holiday","summary":"During the 2026 Chuseok holiday period, Samsung Electronics Service will provide emergency repair and inspection services at 9 weekend care centers and 11 Baro Service stores, while operating its contact center and on-site service with an emergency on-call system.","topics":["customer service","chuseok holiday","electronics repair"],"geography":["KR"],"entities":[{"name":"Samsung Electronics Service","canonical_id":"corp:kr:samsung-electronics-service","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":"corp:kr:samsung-electronics"}},{"name":"Samsung Electronics","canonical_id":"corp:kr:samsung-electronics","type":"company","role_in_article":"parent_company","metadata":{"ticker":"005930.KS","parent":null}}],"claims":[{"id":"c1","statement":"Service centers will be closed on the 24th, the first day of the holiday, and on the 25th, Chuseok Day itself","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"the 24th","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c2","statement":"On the 26th (Saturday) and 27th (Sunday), 9 'weekend care centers' will offer repair services for mobile phones, tablets, and wearable devices by advance reservation","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"the 26th (Saturday) and 27th (Sunday)","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":9,"unit":"곳","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c3","statement":"Weekend care centers will operate from 9 a.m. to 6 p.m.","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"the 26th (Saturday) and 27th (Sunday)","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c4","statement":"The Samsung Gangnam Service Center will operate from 10 a.m. to 8 p.m.","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"the 26th (Saturday) and 27th (Sunday)","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c5","statement":"11 'Baro Service' stores co-located within Samsung Stores will also offer services such as simple smartphone inspections and screen protector application on the 26th (Saturday) and 27th (Sunday)","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"the 26th (Saturday) and 27th (Sunday)","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":11,"unit":"곳","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c6","statement":"During the holiday period, contact center counselors and on-site service engineers will also work under an emergency on-call system, providing 'emergency on-site service' only in cases requiring urgent repairs","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"during the holiday period","source_type":"company_plan","comparison":null,"type":"future_plan","figures":null,"expiry_hint":"2026-09","insight":null}],"ai_emotional_context":{"valence":0.2,"arousal":0.2,"primary_emotions":[{"emotion":"calm","intensity":0.8}],"secondary_emotions":[{"emotion":"indifferent","intensity":0.5}],"emotional_triggers":[]},"image":{"url":"https://onjblseywainslkhvkav.supabase.co/storage/v1/object/public/article-images/78c9a3fd-9339-40e6-955c-caee55ff5463.jpg","alt":"삼성전자서비스 직원이 고객에게 접수된 갤럭시 제품을 전달하고 있다.","caption":null,"source":"first_img","alt_status":"auto"}},"provenance":{"source_chain":["press_release","samsung-electronics"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"breaking","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":true,"full_text_access":null}}