{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"samsung_20260527_service-quality-index-call-center","canonical_url":"https://news.samsung.com/kr/%ec%82%bc%ec%84%b1%ec%a0%84%ec%9e%90%ec%84%9c%eb%b9%84%ec%8a%a4-2026-%ed%95%9c%ea%b5%ad%ec%82%b0%ec%97%85%ec%9d%98-%ec%84%9c%eb%b9%84%ec%8a%a4%ed%92%88%ec%a7%88%ec%a7%80%ec%88%98-%ec%bd%9c%ec%84%bc","ai_url":null,"publisher":{"name":"삼성전자 뉴스룸","domain":"news.samsung.com","type":"corporate"},"author":"삼성전자 뉴스룸","published_at":"2026-05-27T08:00:00.000Z","updated_at":null,"language":"ko","article_type":"press_release_based","originality":"self_produced"},"content":{"headline":"삼성전자서비스, 2026 한국산업의 서비스품질지수 콜센터 부문 업계 최고 평가 획득","summary":"삼성전자서비스가 2026 한국산업의 서비스품질지수에서 가전제품 서비스업계 최초로 '고객감동콜센터'와 '한국의 우수콜센터'에 동시 선정됐다. AI 기반 상담 서비스와 고객 맞춤형 서비스로 업계 최고 평가를 받았다.","topics":["고객서비스","기업성과","AI기술","콜센터"],"geography":["KR"],"entities":[{"name":"삼성전자서비스","canonical_id":"corp:kr:samsung-electronics-service","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":"corp:kr:samsung-electronics"}},{"name":"한국능률협회컨설팅","canonical_id":"org:kr:korea-management-association-consulting","type":"organization","role_in_article":"source","metadata":{"ticker":null,"parent":null}},{"name":"한국환경산업기술원","canonical_id":"org:kr:korea-environmental-industry-technology-institute","type":"organization","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"김경일","canonical_id":"person:kr:kim-kyung-il","type":"person","role_in_article":"quoted","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"삼성전자서비스가 2026 한국산업의 서비스품질지수 콜센터 부문에서 가전제품 서비스업계 최초이자 유일하게 '고객감동콜센터'와 '한국의 우수콜센터'에 동시에 선정됐다","as_of":"2026","as_of_explicit":false,"as_of_raw":"2026","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c2","statement":"'고객감동콜센터'는 2023년부터 4년 연속 선정된 대기록이다","as_of":"2023-2026","as_of_explicit":true,"as_of_raw":"2023년부터","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":4,"unit":"년","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c3","statement":"'한국의 우수콜센터'는 2010년부터 17년 연속 선정된 대기록이다","as_of":"2010-2026","as_of_explicit":true,"as_of_raw":"2010년부터","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":17,"unit":"년","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c4","statement":"올해 조사 대상 346곳 중 고객감동콜센터에 선정된 기업은 15곳에 불과하다","as_of":"2026","as_of_explicit":false,"as_of_raw":"올해","source_type":"industry_estimate","comparison":null,"type":"fact","figures":{"value":15,"unit":"곳","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c5","statement":"AI 사전케어 알림 대상을 에어컨, 냉장고, 세탁기, 로봇청소기 등 11개 제품, 24개 증상에 서비스를 제공하고 있다","as_of":"2026","as_of_explicit":false,"as_of_raw":"2026년","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":11,"unit":"개","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c6","statement":"올해 4월에 한국환경산업기술원과 탄소중립포인트제 업무 협약을 체결했다","as_of":"2026-04","as_of_explicit":false,"as_of_raw":"올해 4월","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c7","statement":"최근 2년간 발행된 전자영수증 규모는 약 500만건에 달한다","as_of":"2024-2026","as_of_explicit":false,"as_of_raw":"최근 2년간","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":5000000,"unit":"건","approximate":true,"converted":null},"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0.4,"arousal":0.3,"primary_emotions":[{"emotion":"optimistic","intensity":0.5}],"secondary_emotions":[{"emotion":"calm","intensity":0.3}],"emotional_triggers":[]}},"provenance":{"source_chain":["press_release","samsung_electronics_service"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"recent","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":false,"full_text_access":null}}