{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"삼성전자뉴스룸_20261104_samsung-electronics-service-ks-sqi-ac-as","canonical_url":"https://news.samsung.com/kr/%EC%82%BC%EC%84%B1%EC%9C%A0%EC%9E%90%EC%84%9C%EB%8B%9C%EB%85%80-%ED%95%9C%EA%B5%AD%EC%84%9C%EB%8B%9C%EB%88%84-%EC%97%90%EC%96%B4%EC%BB%A8-AS-%EB%BC%80-%EB%8B%AC","ai_url":null,"publisher":{"name":"삼성전자 뉴스룸","domain":"https://news.samsung.com/kr/","type":"online"},"author":"삼성전자 뉴스룸","published_at":"2026-11-04T08:00:00.000Z","updated_at":null,"language":"en","article_type":"straight_news","originality":"self_produced"},"content":{"headline":"Samsung Electronics Service Tops Korea Service Quality Index Air Conditioner AS Category for Second Consecutive Year","summary":"Samsung Electronics Service was selected as No. 1 in the air conditioner AS category of the Korea Service Quality Index (KS-SQI) for the second consecutive year. In this survey, it achieved the industry's highest scores across overall areas including service quality, customer service reliability, and social contribution.","topics":["economy","semiconductors"],"geography":["KR"],"entities":[{"name":"Samsung Electronics Service","canonical_id":"corp:kr:samsung-electronics-service","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":null}},{"name":"Korea Service Quality Index","canonical_id":"org:kr:ks-sqi","type":"organization","role_in_article":"source","metadata":{"ticker":null,"parent":null}},{"name":"Korean Standards Association","canonical_id":"org:kr:korean-standards-association","type":"organization","role_in_article":"source","metadata":{"ticker":null,"parent":null}},{"name":"SmartThings","canonical_id":"org:kr:smartthings","type":"organization","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"Samsung AI Subscription","canonical_id":"product:kr:samsung-ai-subscription","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"Blue Pass","canonical_id":"product:kr:blue-pass-service","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"Newlywed Pass","canonical_id":"product:kr:newlywed-pass","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"Easy Care Pass","canonical_id":"product:kr:eldercare-pass","type":"product","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"Engineer","canonical_id":"person:kr:engineer","type":"person","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"Samsung Electronics Service was selected as No. 1 in the air conditioner AS category of the Korea Service Quality Index (KS-SQI) for the second consecutive year.","as_of":"2026","as_of_explicit":false,"as_of_raw":"two consecutive years","source_type":"company_plan","comparison":null,"type":"future_plan","figures":{"value":2,"unit":"년","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c2","statement":"After being selected as the inaugural No. 1 in the air conditioner AS category in 2025, it maintained the top spot again this year, once again proving its position as the industry's best.","as_of":"2025-12","as_of_explicit":true,"as_of_raw":"this year","source_type":"company_disclosure","comparison":"previous_year_same_period","type":"fact","figures":{"value":1,"unit":"위","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c3","statement":"In February, it was selected as No. 1 in the service center category of Korea's most respected companies.","as_of":"2026-02","as_of_explicit":false,"as_of_raw":"February","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":1,"unit":"위","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c4","statement":"In June, it was selected as the grand prize winner in the home appliance AS category of the National Service Awards.","as_of":"2026-06","as_of_explicit":false,"as_of_raw":"June","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":1,"unit":"위","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c5","statement":"In July, it swept all major service quality evaluations, including No. 1 in the home appliance, mobile phone, and computer AS categories of the Korea Service Quality Index (KS-SQI), the National Customer Satisfaction Index (NCSI), and the Korea Service Quality Index (KSQI).","as_of":"2026-07","as_of_explicit":false,"as_of_raw":"July","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":1,"unit":"위","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c6","statement":"The key factor behind achieving No. 1 in the air conditioner AS category was high customer satisfaction with the Samsung AI Subscription Blue Pass service.","as_of":"2026-11","as_of_explicit":false,"as_of_raw":"achieving No. 1 in the air conditioner AS category","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":1,"unit":"주요 요인","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c7","statement":"Before the start of summer, when air conditioner usage is concentrated, the company conducted an air conditioner pre-inspection campaign and expanded its engineer workforce by more than 50%.","as_of":"2026-10","as_of_explicit":false,"as_of_raw":"by October this year","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":50,"unit":"%","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c8","statement":"Of customers who received remote air conditioner consultations, 6 out of 10 resolved their issues remotely without needing an on-site visit.","as_of":"2026-10","as_of_explicit":false,"as_of_raw":"6 out of 10","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":6,"unit":"명","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c9","statement":"The Blue Pass service for subscription customers is being strengthened, with additions such as 'AI Pre-Care Notification,' 'AS Fast Track,' and 'One More Service' added to existing offerings.","as_of":"2026-11","as_of_explicit":false,"as_of_raw":"currently","source_type":"media_report","comparison":null,"type":"fact","figures":{"value":3,"unit":"서비스","approximate":false,"converted":null},"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0.5,"arousal":0.3,"primary_emotions":[{"emotion":"optimistic","intensity":0.5},{"emotion":"hopeful","intensity":0.5}],"secondary_emotions":[{"emotion":"calm","intensity":0.5}],"emotional_triggers":[]},"image":{"url":"https://onjblseywainslkhvkav.supabase.co/storage/v1/object/public/article-images/6171b1a1-f2b8-4057-864b-048aa01d2a58.jpg","alt":"삼성전자서비스 직원들이 서비스 종합 상황판 앞에서 '2026 한국서비스품질지수 에어컨 AS 부문 2년 연속 1위' 현판을 들고 있다.","caption":"▲ 삼성전자서비스 임직원들의 KS-SQI 에어컨 AS 부문 1위 기념 촬영","source":"first_img","alt_status":"auto"}},"provenance":{"source_chain":["primary_reporting"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"recent","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":false,"full_text_access":null}}