{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"samsung_news_20260722_samsung-service-ksqi-1st","canonical_url":"https://news.samsung.com/kr/%ec%82%bc%ec%84%b1%ec%a0%84%ec%9e%90%ec%84%9c%eb%b9%84%ec%8a%a4-%ed%95%9c%ea%b5%ad%ec%82%b0%ec%97%85%ec%9d%98-%ec%84%9c%eb%b9%84%ec%8a%a4%ed%92%88%ec%a7%88%ec%a7%80%ec%88%98%ea%b0%80%ec%a0%84","ai_url":null,"publisher":{"name":"삼성전자 뉴스룸","domain":"news.samsung.com","type":"online"},"author":"삼성전자 뉴스룸","published_at":"2026-07-22T08:00:00.000Z","updated_at":null,"language":"ko","article_type":"press_release_based","originality":"press_release_rewrite"},"content":{"headline":"삼성전자서비스, ‘한국산업의 서비스품질지수’ 가전, 모바일·IT AS 품질 1위","summary":"삼성전자서비스가 한국능률협회컨설팅 주관 ‘한국산업의 서비스품질지수(KSQI)’ 조사에서 가전 및 모바일·IT기기 AS 부문 1위에 선정됐다. 가전 AS 부문 16년 연속, 모바일·IT기기 AS 부문 15년 연속 1위를 기록하며 서비스 품질 우수성을 입증했다.","topics":["서비스 품질","AS","가전","모바일","IT"],"geography":["KR"],"entities":[{"name":"삼성전자서비스","canonical_id":"corp:kr:samsung-electronics-service","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":"corp:kr:samsung-electronics"}},{"name":"한국능률협회컨설팅","canonical_id":"org:kr:korea-management-consulting","type":"organization","role_in_article":"source","metadata":{"ticker":null,"parent":null}},{"name":"김영호","canonical_id":"person:kr:kim-young-ho","type":"person","role_in_article":"quoted","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"삼성전자서비스가 ‘한국산업의 서비스품질지수(KSQI)’ 조사에서 가전 및 모바일·IT기기 AS 부문 1위에 선정됐다","as_of":"2026","as_of_explicit":false,"as_of_raw":"올해","source_type":"government_official","comparison":null,"type":"fact","figures":{"value":1,"unit":"rank","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c2","statement":"삼성전자서비스는 가전 AS 부문 16년 연속 1위에 올랐다","as_of":"2026","as_of_explicit":false,"as_of_raw":"올해","source_type":"government_official","comparison":"consecutive_years","type":"fact","figures":{"value":16,"unit":"years","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c3","statement":"삼성전자서비스는 모바일·IT기기 AS 부문 15년 연속 1위에 올랐다","as_of":"2026","as_of_explicit":false,"as_of_raw":"올해","source_type":"government_official","comparison":"consecutive_years","type":"fact","figures":{"value":15,"unit":"years","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c4","statement":"‘예약 서비스’ 제공 거점을 기존 23곳에서 전국 모든 서비스센터로 확대했다","as_of":"2026-04","as_of_explicit":true,"as_of_raw":"지난 4월","source_type":"company_disclosure","comparison":"previous_count","type":"fact","figures":{"value":23,"unit":"locations","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c5","statement":"‘예약 서비스’ 이용 고객이 올해 3월 대비 6월에 2배 이상 크게 증가했다","as_of":"2026-06","as_of_explicit":true,"as_of_raw":"올해 3월 대비 6월","source_type":"company_disclosure","comparison":"previous_period","type":"fact","figures":{"value":2,"unit":"times","approximate":true,"converted":null},"expiry_hint":null,"insight":null},{"id":"c6","statement":"주말과 공휴일에는 전국 9곳 ‘주말케어센터’에서 예약 서비스를 이용할 수 있다","as_of":"2026","as_of_explicit":false,"as_of_raw":"현재","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":9,"unit":"locations","approximate":false,"converted":null},"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0.6,"arousal":0.3,"primary_emotions":[{"emotion":"optimistic","intensity":0.7},{"emotion":"calm","intensity":0.5}],"secondary_emotions":[],"emotional_triggers":[{"claim_id":"c2","emotion":"optimistic","reason":"significant_positive_metric"},{"claim_id":"c3","emotion":"optimistic","reason":"significant_positive_metric"}]},"image":{"url":"https://onjblseywainslkhvkav.supabase.co/storage/v1/object/public/article-images/595f41e8-e9ce-4faa-a6f2-4b8d3f377f16.jpg","alt":"삼성전자서비스 직원들이 2026 한국산업의 서비스품질지수 고객접점 부문 1위 표지판을 들고 환호하고 있다.","caption":"▲ 삼성전자서비스 직원들이 KSQI 1위 기념 사진을 촬영하는 모습","source":"first_img","alt_status":"auto"}},"provenance":{"source_chain":["press_release","company_name"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"recent","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":true,"full_text_access":null}}