{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"news.samsung.com_20260910_samsung-service-eco-friendly","canonical_url":"https://news.samsung.com/kr/%ec%82%bc%ec%84%b1%ec%a0%84%ec%9e%90%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%b9%9c%ed%99%98%ea%b2%bd-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1-%ea%b0%95%ed%99%94-2","ai_url":null,"publisher":{"name":"삼성전자 뉴스룸","domain":"news.samsung.com","type":"online"},"author":"삼성전자 뉴스룸","published_at":"2026-09-10T08:00:00.000Z","updated_at":null,"language":"ko","article_type":"press_release_based","originality":"press_release_rewrite"},"content":{"headline":"삼성전자서비스, ‘친환경 서비스’로 고객 만족 강화","summary":"삼성전자서비스가 9월 17일부터 16개 센터에서 '현금 없는 서비스센터'를 시범 운영하며, 전자영수증 발급과 부품 단품 수리를 통해 친환경 서비스와 고객 만족도를 동시에 강화하고 있다.","topics":["친환경","고객서비스","지속가능경영","전자영수증"],"geography":["KR"],"entities":[{"name":"삼성전자서비스","canonical_id":"corp:kr:samsung-electronics-service","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":"corp:kr:samsung-electronics"}},{"name":"삼성전자","canonical_id":"corp:kr:samsung-electronics","type":"company","role_in_article":"parent_company","metadata":{"ticker":"005930.KS","parent":null}},{"name":"한국환경산업기술원","canonical_id":"org:kr:korea-environment-industry-technology-research-institute","type":"organization","role_in_article":"mentioned","metadata":{"ticker":null,"parent":null}},{"name":"기후에너지환경부","canonical_id":"org:kr:ministry-of-climate-energy-and-environment","type":"organization","role_in_article":"source","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"삼성전자서비스는 9월 17일부터 ‘현금 없는 서비스센터’ 16곳을 시범 운영한다","as_of":"2026-09","as_of_explicit":true,"as_of_raw":"9월 17일부터","source_type":"company_plan","comparison":null,"type":"future_plan","figures":{"value":16,"unit":"count","approximate":false,"converted":null},"expiry_hint":"2026-09","insight":null},{"id":"c2","statement":"올해 삼성전자 서비스센터에서 고객이 소모품을 구입하거나 서비스 비용을 지불할 때 현금을 사용한 비중은 5% 미만으로 매해 감소하고 있다","as_of":"2026","as_of_explicit":false,"as_of_raw":"올해","source_type":"company_disclosure","comparison":"previous_year","type":"fact","figures":{"value":5,"unit":"%","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c3","statement":"최근 2년간 전체 영수증의 70% 이상이 전자영수증으로 발급됐다","as_of":"2026","as_of_explicit":false,"as_of_raw":"최근 2년간","source_type":"company_disclosure","comparison":null,"type":"fact","figures":{"value":70,"unit":"%","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c4","statement":"고객은 ‘탄소중립포인트 녹색생활 실천’ 회원가입을 통해 연간 최대 7만원의 인센티브 혜택도 받을 수 있다","as_of":"2026","as_of_explicit":false,"as_of_raw":"2026년","source_type":"government_official","comparison":null,"type":"fact","figures":{"value":70000,"unit":"KRW","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c5","statement":"기후에너지환경부에 따르면 전자영수증 발행으로 연간 나무 12만 그루, 탄소 배출 2만 2천 톤을 경감할 수 있다","as_of":"2026","as_of_explicit":false,"as_of_raw":"연간","source_type":"government_official","comparison":null,"type":"estimate","figures":{"value":120000,"unit":"count","approximate":false,"converted":null},"expiry_hint":null,"insight":null},{"id":"c6","statement":"기후에너지환경부에 따르면 전자영수증 발행으로 연간 탄소 배출 2만 2천 톤을 경감할 수 있다","as_of":"2026","as_of_explicit":false,"as_of_raw":"연간","source_type":"government_official","comparison":null,"type":"estimate","figures":{"value":22000,"unit":"ton","approximate":false,"converted":null},"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0.4,"arousal":0.3,"primary_emotions":[{"emotion":"optimistic","intensity":0.5}],"secondary_emotions":[{"emotion":"calm","intensity":0.4}],"emotional_triggers":[{"claim_id":"c5","emotion":"optimistic","reason":"significant_positive_metric"}]},"image":{"url":"https://onjblseywainslkhvkav.supabase.co/storage/v1/object/public/article-images/652c6593-b663-4452-9d42-60876a98106b.jpg","alt":"삼성전자서비스 직원들이 '현금 없는 서비스센터 도입, 친환경 서비스 강화' 문구가 적힌 안내판을 들고 있다.","caption":"▲ 삼성전자서비스 현금 없는 서비스센터 도입 기념 촬영","source":"first_img","alt_status":"auto"}},"provenance":{"source_chain":["press_release","samsung-electronics"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"breaking","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":true,"full_text_access":null}}