{"@context":"https://neupai.io/schema/v0.2","@type":"StructuredNewsArticle","identity":{"article_id":"samsung_20260421_eco-friendly-service-customer-satisfaction","canonical_url":"https://news.samsung.com/kr/%ec%82%bc%ec%84%b1%ec%a0%84%ec%9e%90%ec%84%9c%eb%b9%84%ec%8a%a4-%ec%b9%9c%ed%99%98%ea%b2%bd-%ec%84%9c%eb%b9%84%ec%8a%a4%eb%a1%9c-%ea%b3%a0%ea%b0%9d-%eb%a7%8c%ec%a1%b1-%ea%b0%95%ed%99%94","ai_url":null,"publisher":{"name":"삼성전자 뉴스룸","domain":"news.samsung.com","type":"corporate"},"author":"삼성전자 뉴스룸","published_at":"2026-04-21T08:00:00.000Z","updated_at":null,"language":"en","article_type":"press_release_based","originality":"self_produced"},"content":{"headline":"Samsung Electronics Service Strengthens Customer Satisfaction with Eco-Friendly Services","summary":"Samsung Electronics Service is expanding its refurbished parts and single-part repair services, reducing customers' repair cost burden and contributing to the reduction of electronic waste. In the first quarter of this year, the use of refurbished parts increased approximately fourfold compared to the same period last year.","topics":["business","environment","service","technology"],"geography":["KR"],"entities":[{"name":"Samsung Electronics Service","canonical_id":"corp:kr:samsung-electronics-service","type":"company","role_in_article":"primary_subject","metadata":{"ticker":null,"parent":null}},{"name":"Fair Trade Commission","canonical_id":"org:kr:korea-fair-trade-commission","type":"organization","role_in_article":"source","metadata":{"ticker":null,"parent":null}}],"claims":[{"id":"c1","statement":"In December 2024, the Fair Trade Commission revised the enforcement decree to expand the use of refurbished parts—previously used only for smartphones and TVs—to all electronic products, in order to encourage the recycling of social resources","as_of":"2024-12","as_of_explicit":true,"as_of_raw":"December 2024","source_type":"government_official","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c2","statement":"Repairs using refurbished parts cost up to 50% less than using new parts","as_of":"2026-04","as_of_explicit":false,"as_of_raw":"April 2026","source_type":"company_disclosure","comparison":"new_parts","type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c3","statement":"In the first quarter of this year, the use of refurbished parts for home appliances increased more than approximately fourfold compared to the same period last year","as_of":"2026-Q1","as_of_explicit":true,"as_of_raw":"first quarter of this year","source_type":"company_disclosure","comparison":"previous_year_same_period","type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c4","statement":"Single-part repairs cost about 30-50% less than module replacement repairs","as_of":"2026-04","as_of_explicit":false,"as_of_raw":"April 2026","source_type":"company_disclosure","comparison":"module_replacement","type":"fact","figures":null,"expiry_hint":null,"insight":null},{"id":"c5","statement":"In the first quarter of this year, about 40% of TV panel repair cases were conducted as single-panel repairs","as_of":"2026-Q1","as_of_explicit":true,"as_of_raw":"first quarter of this year","source_type":"company_disclosure","comparison":null,"type":"fact","figures":null,"expiry_hint":null,"insight":null}],"ai_emotional_context":{"valence":0,"arousal":0,"primary_emotions":[],"secondary_emotions":[],"emotional_triggers":[]}},"provenance":{"source_chain":["primary_reporting"],"original_source_url":null,"related_articles":[]},"temporal":{"freshness":"recent","next_update_expected":null},"access":{"license":"neupai_standard","attribution_required":true,"structured_data":"free","full_text_available":false,"full_text_access":null}}